MURI LELU | FAQ – Muri Lelu

Frequently Asked Questions

What makes Muri Lelu different from other beauty brands?

Muri Lelu is the first of its kind: luxury skincare using organic full flower hemp extract as a key ingredient, blended with active botanicals and full flower aromatherapy to nourish the skin with the complete range of anti-inflammatory, antioxidant and anti-aging benefits.

Why is topical hemp good for my skin?

An anti-inflammatory powerhouse, full flower hemp extract is one of the hardest working ingredients to use on your face (or elsewhere, for that matter). Applied topically, it soothes, fights blemishes, reduces puffiness and balances oil production for calm, glowing skin. It’s also packed with antioxidants and helps protect against visible signs of aging.

What is "full flower" hemp?

"Full flower" hemp is derived from the whole plant, including flower — preserving its range of holistic benefits. While many brands infuse products with isolates, delivering only a fraction of the plant’s healing properties, Muri Lelu uses exclusively full spectrum hemp extract.

How can I incorporate Muri Lelu into my existing skincare routine?

Muri Lelu is designed to elevate and simplify your skincare, giving you an effortless way to integrate the healing powers of topical, full flower hemp into your routine. Cleanse and apply the Full Flower Ritual for maximum radiance.

Is this product right for my skin?

The Full Flower Ritual is noncomedogenic, oil-balancing, hydrating, soothing and appropriate for every skin type, including sensitive. It is also an excellent anti-aging treatment for mature skin, and helps protect against a variety of environmental concerns.

Will Muri Lelu products get me high?

No, not that there's anything wrong with that.

What are terpenes and why are they in Muri Lelu products?

Muri Lelu's formulas are cleanly crafted with organic, full flower hemp extract for maximum anti-inflammatory, antioxidant and anti-aging benefits. Unique to Muri Lelu, we amplify these benefits through our complementary terpene blends. Terpenes — the compounds that give each plant strain their distinctive fragrance — work synergistically to trigger an "entourage effect" that multiplies the plant's therapeutic benefits. Our terpene aromatherapy blends are hand crafted by perfumers in the Southwest of France to mirror the terpene profile commonly found in the indica and sativa strains of the plant. Like their namesakes, our Indica blend inspires relaxation and balance, while our Sativa blend inspires invigoration, uplift and energy.  

Are Muri Lelu products nontoxic?

Yes, Muri Lelu is crafted exclusively from natural, nontoxic, high performance plant-based ingredients sourced from around the globe.

Are Muri Lelu products cruelty-free?

Yes, Muri Lelu is never tested on animals, does not contain animal products, and is always cruelty-free.

What is ZIP (formerly QuadPay) and why should I use it?  

Zip (formerly known as QuadPay) is a fully secure platform that gives shoppers the freedom and flexibility to buy now and pay over time in 4 equal, interest-free installments. 

In simple terms: Zip allows you to pay for 25% of the product cost when you purchase it. Over the next 6 weeks, you'll pay the remaining 3 installments every other week. 

Zip can be used on all Muri Lelu products; however please note that it does not apply to subscriptions. 

How do I get approved for Zip, and are there any fees I should know about?  

Signing up for Zip is easy — just select Zip as your payment method when checking out. Once you provide the required information (date of birth, valid phone number and credit card for payment), you will receive instant approval. 

To use Zip, you must: 

Live in the US 
Be at least 18 years of age 
Have a valid, verifiable mobile number 
Use a US credit or debit card to make your purchase 

There are no fees associated with Zip, providing that your installment payments are made on time. If payments are late for any reason, Zip will charge a $7 fee on any installment that is over 7 days past due. If the account remains past due after 14 days, a one-time $14 account fee will be added. 

How do subscriptions work and what are the benefits?   

Muri Lelu offers subscription on our full-size products. Choose from either a 60 day or 90 day recurring delivery. 

Being a Muri Lelu subscriber comes with perks: 15% off each order, plus early-access to new products, launches and exclusive gifts with purchase. Subscribers receive free shipping on every order, every time. 

Can I update my payment methods, addresses or delivery windows for my subscription? 

Customers have the option to manage their subscription via your customer portal, which can be accessed on our Log In page. Please make sure your account is set-up first; you can complete signup by following the promoted steps.

In your portal, you can adjust your delivery schedule, shipping address, upcoming order dates or quantities, and decide if you'd like to skip an order. You can also cancel or reactive your subscription here. 


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